 |
DPC - Decreasing Dialysis Patient-Provider Conflict |
Manual - 112-page DPC manual for providers (pdf)
Brochure summarizing the DPC process (pdf)
Poster listing the steps in the DPC process
Conflict Pathway - decision tree for DPC actions
and interventions (MSWord)
Tips on cultural awareness (MSWord)
Tracking Tool to document, log, classify, and
graph conflicts for QI (MSWord)
Tracking Tool to graph conflicts for QI (MSExcel)
Tracking Tool Examples of using DPC for QI (MSExcel)
Bibliography (MSWord)
The DPC (Decreasing Patient-Provider Conflict) Toolkit was created by a national task force supported by the
Forum of ESRD Networks and funded by the
Centers for Medicare & Medicaid Services. The DPC Toolbox contains multiple resources to help train
dialysis staff to more effectively cope with conflict. Each facility in the Network received a copy of the toolkit. If you are unable to
locate a copy of the toolkit, please contact the Network to check on the availability of
additional copies.
Introduction to DPC (PowerPoint presentation)
